Terms and conditions

Pre-contractual information

This website WWW.AGNESSUNYER.ES is the property of AGNÉS SUNYER AMAT with fiscal identification number 46.356.873M and fiscal address at Calle BERTRÁN 135-137, BAJOS 1ª, 08023 Barcelona.

 

The General Contract Conditions regulate the contractual online purchase-sales relationship between AGNES SUNYER AMAT and the user or client, in accordance with all relevant legal stipulations.

 

AGNES SUNYER AMAT reserves the right to make modifications which she considers opportune, without prior notice, to the General Conditions. These modifications can be made via the website, in any way admissible in Law and will be binding during the time during which they are published on the website and until any future modification.

 

Nevertheless, AGNES SUNYER AMAT reserves the right to apply, in certain cases, Specific Contract Conditions in preference to the current General Conditions when considered appropriate by her company, publicising them at the time and in the form it considers to be appropriate.

 

The objective of this website is to publicise and offer for sale textile articles and accessories.

 

The contract begins when the delivery of the product to the customer takes place; this does not limit or affect your rights to refund, exchange and/or make a complaint.

 

As a user or client, you expressly declare to know, understand and accept the conditions of use and these General Contract Conditions. In the same way, you declare that you are of legal age and have the legal capacity necessary to access the AGNES SUNYER AMAT websites and to make a contract with them.

 

To purchase products from the website, you may enter the corresponding section of our online store. When the order process has been completed, the customer will receive a confirmation of the order by email. It is essential that during the order process the user supplies a valid email. If you do not receive an email confirmation within 48 hours from the completion of the online order, please contact AGNES SUNYER AMAT at the email address info@agnessunyer.es.

 

The contents of this website are available in Spanish and English.

The client will receive an invoice or copy of the order summary upon delivery of the order.

 

Offers and validity

The essential characteristics, the offer price and the validity of the offer will be indicated for each product on offer.

In compliance with current regulations AGNES SUNYER AMAT offers information on all items for sale, their characteristics and prices. However, AGNES SUNYER AMAT reserves the right to withdraw, replace or change the products offered through this website, simply by changing its content. In this way, the products offered at any time through the website will be governed by the General Contract Conditions in force at that particular time. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

 

Essential characteristics of the products

The products offered in our online store include photographs and a description of their essential characteristics. This information is that obtained directly from the manufacturer. The colour of the product, observable in the photograph, is shown as faithfully and realistically as possible and is identified in the description of the product characteristics.

 

Guarantee

All the products offered on the website carry the guarantee and commercial quality of the supplier. AGNES SUNYER AMAT has a return and complaints service in accordance with the provisions set out in the specific section. Return requests and complaints must be made in writing to the email address info@agnessunyer.es.

 

Prices

All products are displayed with the sale price indicated in Euros and include Purchase Tax/Value Added Tax. If any other tax were applicable, this would be indicated.

 

Delivery terms: charges, time and transportation

AGNES SUNYER AMAT offers delivery throughout the Iberian peninsular territory and the Balearic Islands. The cost of the delivery service will be based on the weight and total volume of the products purchased, ranging from € 5 to € 12. The exact cost of the order and shipping will be displayed at the time of making the order by the customer before payment is requested.

The delivery time will be between 5 and 7 days if the products are in stock, and between 10 and 15 days if the products are not in stock.

 

Payment methods and order fulfillment

The order may be paid for in one of the following ways; during the order process you will be asked to indicate your choice: VISA, MASTERCARD, AMEX credit card.

All operations involving the transmission of personal or banking data are carried out in a secure environment, using a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, your credit card details are entered directly to the page of your card issuer or bank at the payment stage and are not entered or registered on any server used or belonging to AGNES SUNYER AMAT.

 

When paying you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your debit or credit card. As far as is possible, this increases the guarantee of transaction security.

 

This form of payment is valid only on the web.

 

If the amount of a purchase has been fraudulently or improperly charged to a payment card, its holder may exercise the right to demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the card provider and the cardholder will be made as soon as possible.

 

However, if a purchase had actually been made by the cardholder and the demand for a refund was not made as consequence of having exercised the right to a refund and, therefore, would have had the right to the cancellation of the corresponding charge, the customer will be liable to pay AGNES SUNYER AMAT compensation of any losses caused as a consequence of the cancellation.

 

The availability of the products offered by AGNES SUNYER AMAT may vary depending on customer demand. Although AGNES SUNYER AMAT updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event that an order cannot be fulfilled due to product

unavailability, AGNES SUNYER AMAT will notify the client by email at the moment the situation comes to their attention. The maximum period within which this may take place will not exceed 7 days. The customer will be offered to opportunity to change the order for another product or to receive a full refund of the corresponding amount.

 

Returns, Exchanges and Complaints Policy

In the event that a defect is found, the customer has the right to return the defective product within a maximum period of fourteen calendar days from its receipt.

Returns must be notified to us by sending an email to: info@agnessunyer.es. The seller will reimburse the customer for the cost of making the return only after verifying that the product was defective.

 

Products must be returned in perfect condition, unused and in their original packaging. Therefore, to avoid potential problems in transit, please ensure that the package is appropriately packaged and sealed to protect the product. Once we have received your return, we will check it thoroughly to ensure that all items as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition. We will then refund the price paid for the product within a maximum period of 48 hours from its receipt.

 

In the event that the product is received in poor condition or damaged by causes which cannot be attributed to the negligence or fault of the customer, the customer will have the right to return the product, informing AGNES SUNYER AMAT of the reason for the return through any of the means provided in these contracting conditions, and at no cost to the client.

AGNES SUNYER AMAT agrees to assume the cost of the return and to exchange the product for a new one in accordance with the conditions accepted at the time of ordering.

 

If the customer believes any product received to be defective or to have been damaged they should contact AGNES SUNYER AMAT immediately via email:  info@agnessunyer.es explaining and describing the damage or defect clearly. (All reasonable care is taken that products are carefully checked before shipping in order to avoid such situations occurring).

 

The buyer may request, within fourteen calendar days of receipt of the product, an exchange for an alternative size. Sizing information is explained in the product description.

 

A replacement product of the new size will be sent out only upon receipt of the returned original product, and when we have checked that the returned product is in perfect condition.

 

The costs of returning the product to be exchanged as well as the costs of the second delivery will be borne by the buyer.

 

Before requesting an exchange you must verify that your order meets the following conditions:

– The product must not have been worn or used.

– It must be returned in the same condition as it was received.

– It must be delivered to our address: Calle BERTRÁN 135-137, bajo 1ª 08023 BARCELONA. (Spain) within fifteen days from the date you received the order.

 

Please send the article using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it. After examining the article we will notify you if the exchange can be made, and if so, we will endeavour to do so as soon as possible.

The exchange or return of those products that are not in the same condition in which they were dispatched, or that have been used or worn beyond the mere opening of the product, will not proceed.

 

Once we receive the merchandise and verify that it meets the conditions indicated above, we will proceed to send the replacement item.

 

If the client wishes to make a complaint, they can do so via email info@agnessunyer.es

 

Jurisdiction

AGNES SUNYER AMAT reserves the right to take civil, commercial and / or criminal legal action that it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations applicable in Spanish territory. In the event of a conflict arising, the parties may submit their conflicts to arbitration or to the jurisdiction of the relevant courts, complying with the rules on jurisdiction and competence in this regard. AGNES SUNYER AMAT is domiciled in BARCELONA, Spain.